Supplemental IT
Collaborating with your in-house IT staff
Your technology needs to be as flexible as your IT Team, so we developed our Supplemental support program. The Supplemental program allows you to customize your support and service needs directly related to your critical business services, all at a cost effective price.
Individual service items that the IT department can select based on their needs, augmented by providing Monitoring, Support & Automation tools. Delivers value by increasing the effectiveness, efficiency, and scope of services delivered by the IT department.
Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. You know your network better than anyone, so we put the decision and purchasing power in your hands!
Program Advantages:
Secure Network: Ensuring you constant insight into all security needs and requirements.
Protected Business Information: Proper reporting ensures accountability and justification as required for management teams.
Spend More Time Working: Utilize Enterprise level RMM software to be your networking watchdog, enabling you to focus on your core network activities instead of reactive issues.
Leverage Expertise: Ensure assistance when required in specialized or advanced areas or as simple as vacation staffing as required.
Do these concerns relate to your IT Team?
Reactive Nature? Does your team feel more reactive than proactive for network issues?
Security Fears? Worried that vulnerable servers, laptops or PCs may be putting your organization or company data at risk?
Increasing Pressure? Increasing network devices requiring management such routers, switches or firewalls?
Untimely Network Failures? Not knowing what will fail and when, and then required to find time to resolve the issue?
Lack of skill set? Network areas your team is not certified or trained to manage?
Fully Monitored System
We provide your team full monitoring of your systems to ensure increased efficiency if managing issues before they occur.
Why Supplemental IT Services are right for your team
Program Options
• Flexible and Customized solutions allow you to select and combine only the services that meet the specific needs of your team.
• Control Your IT Costs by increasing efficiency with proper proactive network insight and automation of daily management.
• Our Network Operations Center is available to assist your team with support needs, delivering support remotely for quicker mean time to resolution.
• CIO Level Information delivered monthly on any of the network areas you require deeper ongoing insight and reporting into.
Supplemental Options/Layered Approach
ASP: Leverage an enterprise class remote monitoring, management and automation platform to manage all your distributed infrastructure IT assets from a single console and deliver remote support to your end users.
Managed Monitoring: More than just software, our Managed Monitoring solution leverages our 24/7 Network Operations Center to investigate and triage issues, perform maintenance, and escalate actionable items to your IT team.
Outsourced Helpdesk: Our support desk is staffed 24/7 and ready to provide remote support to your end users, letting you focus on critical IT management activities.
Project Support: We can provide dedicated engineering support to assist with the planning, implementation, or support of anew project
Custom Services: Your business has unique IT requirements, and we can customize a support solution that aligns with your business objectives and fully integrates with your existing IT department. Work with us to build the right solution for your business!